Refund policy

The order can only be placed on the site if the client has clearly identified himself using his code (email address) and password, which are his sole property.

The automatic registration systems are considered as proof of the nature, content and date of the order. TIANDE confirms the acceptance of his client's purchase order to the email he provided. The sale will be concluded only after the confirmation of the order and confirmation of payment. TIANDE reserves the right to cancel any order from a customer with whom there is a dispute over payment on a previous order.

In some cases, such as a wrong address, payment default or any other problem pertaining to the order, TIANDE reserves the right to block the order until resolution of the issue. The buyer is responsible for the information he provides when placing an order; in case of error in the recipient's details, the seller cannot be held responsible for the non-delivery of the order.

Although exceptional, it may happen that a product is no longer available. In such a case, TIANDE would then inform you expressly and would proceed to the reimbursement of said item.
TIANDE agrees to deliver to its carrier all items ordered by the buyer (subject to availability) within 48 hours. The carrier then undertakes to deliver the order to the address provided by the buyer to TIANDE or depositing it at the post office closest to the address if the recipient is absent.

The delivery is ensured by post within 3 to 5 business days from the handover of the package to the Post. However, possible delays do not entitle the buyer to claim damages.

All orders placed with TIANDE are for personal use by customers; the complete or partial resale of the products is strictly forbidden. In addition, TIANDE can in no way be responsible legally if the payment of taxes has not been settled by the customer.

Deliveries in the countries of the European Union are made by the Post. For deliveries outside the EEC, deliveries are made by international postal services or by private carrier. In the case of a technical product, the customer will pay particular attention to check the proper functioning of equipment delivered and read the instruction manual provided.

In case of defect, the buyer has the right of return the product(s) under the conditions stated herein.

Are considered as force majeure, and thereby releasing the seller from its obligation to deliver, any such occurrence as war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the recipient's risk. Always check your package upon arrival. You have 12 hours to make a claim with the carrier in case of missing or damaged goods.

International orders are not eligible for :
Free shipping

Exchanges( merchandise can be returned, but not exchanged)

You can return an item received , but exchanges are not possible. Instead, you can return the unwanted item and order a new replacement separately. Refunds include duties, taxes and tariffs. Unfortunately, we can not refund your original international shipping charges.

TIANDE refunds the cost of returned merchandise to your original method of payment, such as your PayPal account or the credit card used for the order. You also receive an e-mail to confirm refund.

If the refund is applied to your credit card, Your credit card company may take up to 2 additional business days to post the refund to your account.

Returns policy.The items must be returned new, without having been worn or used, complete and in their original packaging. Items returned incomplete, damaged, worn or soiled by customers are not accepted back.

For reimbursement claims, the repayment delay from receipt of the return runs around 30 days. The amount will be refunded in the same manner it was paid. The amount may be refunded directly to your account cb (a mail is sent as soon as it is done) and it will appear within about 2-3 days on your account. We process refunds according to the date of return.

ATTENTION: Returns with postage due or against refund are denied. The customer must ensure that the returned items are signed for; costs and risks of return are the responsibility of the customer. For example, if the client sends cosmetics in an envelope that gets lost, TIANDE will then not be under any obligation to refund the customer for the merchandise. It is therefore advise that the customer returns merchandise requesting an acknowledgement of receipt in the form of a signature.